Privacy Policy



Our practice respects your right to privacy. It is important that you understand the purpose, for which we collect details about you and your health, as well as how this information is used at our practice and to whom this information might be disclosed. More detailed information is set out in our Privacy Policy. If you would like a copy of the policy, please ask our staff.

The information we collect will be used for providing treatment to you. Personal information such as your name, address, telephone numbers, email address and health insurance details will also be used for billing and processing payments. Unless you tell us, you do not want to receive information from us, we will also use these details to keep you updated about when your periodic check-ups are due and survey on our services provided to you.

The purpose of collecting your information is to provide you with a dental service; for internal and external administrative purposes, insurance purposes and record keeping.

We will not use your health information for any other purpose unless one of the following applies:

You have consented.

  • You would reasonably expect that your information may be used for that purpose; for example we may disclose your health information to another health service provider such as a specialist dentist, a technician, your GP or another health practitioner for the purpose of providing you with health care; or
  • The use of your health information is required or authorised by law.

Unless required to do so by court order or other legislative requirement, we will only collect, use and disclose your health information for the purposes of assessing, advising and treating you. We may also use parts of your health information for staff training, professional development, quality improvement and dental health research. Your personal identity will not be disclosed without your consent to do so or, if this is not possible, with the approval of an ethics committee.

Your patient history, treatment records, x-rays and any other material relevant to your treatment are kept in electronic clinical information systems. Our dental practice uses Dental4Windows IT support to assists us with the management, storage and operation of our clinical information and data systems.

We have security measures in place to protect this information against unauthorized access or use and damage, theft, or other loss. We may use contracted external providers to assist us with this data storage, access and use, these providers are based in Australia.

You may inspect or request copies of your treatment records at any time or seek an explanation from the dentist. If you want copies, a fee may apply. If you require a detailed explanation of your records or a written summary, a consultation fee or other charge may apply.

It is important that the information we hold about you remains accurate. Please advise our staff if your contact details change. If any of the information we have about you is inaccurate, you may ask us to alter our records accordingly.

If you choose not to provide us with information relevant to your care, we may not be able to provide a service to you, or the service we are asked to provide may not be appropriate for your needs.

Importantly, you could suffer some harm or other adverse outcome if you do not provide information relevant to your care.

Individuals can make a request to remain anonymous or use a pseudonym when receiving healthcare, however requests will only be considered providing it is not impractical or unlawful

All staff employed in this practice are required to undergo training to understand their responsibilities in maintaining your privacy and to sign a confidentiality agreement to protect your personal information.

Please note the following below:

A 20% deposit may be required for all premade crown, root canal treatment and some filling appointments.

A $50 fee (of the treatment that was to be undertaken) will apply for patients that fail to attend their appointment or give us less than 24hrs notice.

If you have any queries or concerns about our handling of your health information, please do not hesitate to raise these concerns with our practice.